Log a Complaint or Claim

Submit Your Complaint or Claim

Fill in the details below as accurately as possible to help us resolve your issue faster.

Full Name *

Phone Number *

Email Address *

Order Number (optional)

Complaint Type *

Description *

Minimum 30 characters. Be as specific as possible.

Supporting Photo (optional)

Click to upload or drag & drop

Photos of the issue help us resolve it faster

PNG, JPG, HEIC up to 10MB each · Max 5 files

Your submission is instantly logged in our system and a reference number is generated and emailed to you.

A dedicated support agent reviews your complaint, contacts the store or driver if needed, and gathers all relevant information.

We'll contact you with the outcome within 24 hours. Resolutions may include a replacement, refund, or voucher credit.

Customer Support Line

+27 (0) 10 000 0000

Email Support

support@theinstore.co.za

WhatsApp Chat

+27 (0) 60 000 0000

Operating Hours

Mon – Sun · 7am – 10pm

Check our FAQs for instant answers to the most common questions.